I bought a used Zoe 6 months ago which had been a council owned car for the first five years and had a bought battery. The range on full charge has been pretty random and it is baffling me. It started off in the 50s and slowly increased till a peak of 88 was achieved and then it started to go down again, settling around 55-65 miles. I’ve taken it into my local Renault dealership for investigation and after reprogramming it the range went up to 101 before sliding down again pretty rapidly to 55-65. They asked me to log a history of charges, ranges, miles driven etc which I provided to them.
They have just completed a full week of investigation and say that on their chargers it charges to 93-98 every time and no fault can be found. I’ve now paid over £500 only to be told that there is nothing wrong - except in my experience the range is always 55-65 when charging from home on my granny charger and this means I can’t drive to college and back (64 miles round trip) on a single charge. They have advised checking my charger cable (though it has resulted in the same 55-65 range on 100% charge when using a public charger just recently) and other than that cannot provide me with any other help.
Does anyone have an advice? I’m at my wits end. I have a 2016 Renault Zoe 65KW Dynamique Nav 22Kwh which has done only 21,000 miles since new. The stated range when new according to Renault is 156 miles. According to the dealer a range of 95 miles is standard for a car of this age, is that correct? I thought the warranty guaranteed a range of at least 75% of initial range for 8 years. Any help will be gratefully received.
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| Have you successfully had a battery fault repaired under the warranty? | ||
| Yes it was no problem | 0 |   |
| Yes but it was a massive pain | 0 | |
| No they have avoided admitting it’s a fault | 0 | |
| I’ve never had reason to use the warranty | 0 | |
| Total Votes: 0 | You must be a logged-in member to vote |
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Renault EV traction battery 8 year warranty - is it worth the paper it’s written on? |
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